Still living with unresolved repair problems?
If you rent from a council or housing association and have repeatedly reported damp, mould, leaks, heating failures or other serious defects, tell us what has happened.
Problems we can assess.
The list below is not exhaustive. The condition, reporting history and evidence all matter.
Damp & Mould
Persistent mould, moisture, condensation and affected walls or ceilings.
Leaks & Water Damage
Roof leaks, plumbing leaks, staining and recurring water ingress.
Heating & Boiler
Ongoing heating or hot-water failures and recurring boiler problems.
Roof / Structural
Damaged roofs, plaster, ceilings, cracks and structural concerns.
Windows & Doors
Defective windows, doors, seals and related draught or water issues.
Electrical / Plumbing
Repair issues involving electrical installations, drainage or plumbing.
What helps us understand the enquiry.
- Photos or videos showing the condition
- Dates when problems were first reported
- Repair references or inspection notes
- Emails, letters or messages with the landlord
- Tenancy or housing-provider details
Add files from different folders.
Our uploader lets you add multiple files over several selections, track each upload and remove individual files before submitting.
Start Housing AssessmentInformation we will normally need.
Your tenancy
Who you rent from and the property address.
Reporting history
When the defect was reported and what response you received.
Current condition
What remains unresolved and what evidence is available today.
Submitting an enquiry does not guarantee that a claim will be accepted or successful. Every matter requires individual assessment.